Well it's Wednesday and I'm heading back to work today. Ho Hum.
I was supposed to get my desk yesterday and... well, the delivery guys had taken it off of their truck and had it sitting in it's packaging in my driveway But then a problem cropped up. The desk, as advertised, is 30 inches high, 30 inches wide, and 60 inches long. My front doorway is 31 inches wide. It's a normal front door, in fact most front doors are between 30 and 32 inches wide. If the front door needs to be used by a person with a disability it needs to be 36 inches wide. As I said, my front door is 31 inches wide. The packaging for the desk, however, is 33 inches wide. My first thought was "what problem, it's 30 inches wide, you take it out of the box." But then the delivery guy who's been on the phone with his boss says to me "my boss says we can't take it our of the box." Silly me, I should have realized taking it out of the box would be unpackaging, and these guys are paid deliver. We have this problem from time to time at the orange home improvement retail giant I work for: delivery people who never do anything other than deliver. At times they leave things, like dishwashers and refrigerators and boxes of hardwood flooring sitting in a driveway because for them, that's the definition of delivery. Now, the driver today did say "I can leave it for you, but it's really heavy, I mean really heavy." Of course it's heavy, it's solid wood and weighs in at 275 pounds. And where were they going to leave it, on the sidewalk? The box was too big for my front porch. I'd never be able to get out of my front door. So he says "you can refuse it and we'll take it back," and that's what I did.
Of course I immediately contacted Cymax, they're the middle men between myself and Hooker Furniture, and informed them that they needed to issue me a $2300 credit because the delivery guys refused to take the desk out of the box. Then I contacted Amazon, because Cymax is one of their 3rd party vendors, and let them know I had not accepted delivery because the delivery guys refused to take the desk out of the box. Naturally, Amazon notified Cymax about the problem and told them to give me a phone call... which I still have not received.
Later, while texting a friend, he asked if I thought Cymax was really going to take that kind of a financial hit. They not only lose the sale of the desk, they still have to pay the freight charges. I know that at my store when something goes this wrong with a delivery, we go out of our way to make it right. At this point, however, I don't know if there is a way to fix this. The delivery agent they hired delivers packages, not furniture, and because of that will never take the desk out of the box.