|Fossilizing customer by customer|
Now I'm in retail and I can tell you when someone walks in our front door with a competitor's price, we do a little thing called 'meet and beat.' That's right, we take dollars off and sell at less then our competitor because we love our customers, we want them to keep coming back, and back, and back. I guess Comcast hasn't heard of that policy. FIOS, which is already charging less then Comcast's best deal will never have to worry about this problem. since they're already meeting and beating the higher price. Personally, I think this is pretty much of a tar pit for Comcast, one they're stuck in and slowly sinking. If you can't pull customers away from your competitor you're a failure in the business world. This is a real customer service issue. Face it, both offer products which are fairly similar, and if you want to win the battle you're going to have to do it anyway you can. Someone should have told the Comcast executives that failure is not an option.