Now I'm not saying that this customer was a scumbag, but his behavior does fit the pattern. Each one of those gallons will be retinted, each to a different color, and marked down as a mis-tint. You see there are people who have a bad habit of changing their mind after they've returned paint. The lower, mis-tint price has a way of making the color more attractive. I wouldn't be surprised if he showed up on Tuesday to see to see if those 4 gallons were now in a color he could live with. It's a sad way of trying to keep some people honest.
Of course, I suspect if you were to question this customer about my customer service skills he would probably rate me a little below average. I didn't really give him what he wanted. On the other hand there are many more customers who think I'm a joy to work with because I do really give them what they want. All of my associates are reliable and tenured, they rarely make mistakes and all of us provide the customer service people expect. Of course, if you're a scumbag, beware.