There were 4 sales associates in the department, one was attempting to sell an AirMac to some customers, the other 3 were with customers at the registers. So, I pulled my phone out of my pocket and checked the time. I work in retail. Timely Customer Service is important. A Sales Associate came walking past me on his way to Small Appliances. I said "excuse me," and he walked right on by. At 2.5 minutes an associate named Zach left his customer at the register and came over to pick up some paperwork setting near the Ipads. I asked him if he could get someone to help me and he said he would. A couple minutes after that another customer entered the department, a man wearing a dirty white T-shirt. We looked at each other and shrugged, both of us figuring we were both going to have to wait.
|How can the be so happy when their customer service sucks?|
Best Buy's biggest competitor is Amazon. They know this. As such you would think they would demand exemplary customer service skills from their sales associates. This is an example of rotten customer service. It didn't ruin my day. This was just a moment at Best Buy. Sadly, I wouldn't be surprised if this experience is repeating itself today, for someone else.