They gave me 2 choices, I could pay UPS to come pick up the equipment and ship it back to them, or I could have somebody drive completely out of their way to either a Verizon Store, or a UPS store where they could be dropped off. When I say out of their way, that's 5 miles from my house, not my brother's house, which would be another 12 miles out of the way, or my friend Patty's house, another 8 miles out of the way, or my friend Jack's house which is another 9 miles out of the way. So, we're talking about more then a little inconvenience here.
In fact, their customer service agent Carol, did as little as possible. When I told her how inconvenient this was her comment was "well, you asked me for a suggestion." Now, is that anyway to treat your customers? I had 2 of their services and now I only have 1. There is a $650 charge if the equipment is not returned in time. It will get returned in time, believe me, but there's no way I could recommend FiOS to anyone, except possibly to someone I really didn't like. Do you think they care if they fail one customer? Of course not.