One of the excuses you hear from people who want to avoid self-checkout is "it's taking some body's job." Sure, retailers could eliminate self-checkout and hire a lot more cashiers, but then prices would have to go up, and these same people would complain about that. Payroll is the largest expense for any business, the more employees you hire the less money you make, this is a fact. There is also a lot of down time for cashiers, not that they get to take breaks, they just have to wait for the next customer. Nobody wants to pay an associate to stand around and bullshit, but it happens. Remember, it's all about dollars, those you can bank and those you can't.
|The demon self-checkout|
In my opinion, most of those who complain about self-checkout do so because they're either unfamiliar or dis-like the technology (even those who piss and moan about the lost jobs). You see this a lot when there is a line at the cashier, or there is some one going through line with a large order, and the customer has to either use the self-checkout or wait. Believe me, there are a lot of people out there who really don't know what the hell they're doing. Scanning a bar code is fairly simple, it's not brain surgery, yet I've seen people wave items, and shake items, zoom them past the scanner and right into the bag and... the item hasn't been scanned. And then they stand there, and wait, and wait, even though nothings been scanned. And then they call the attendant because there's something wrong with the scanner. Or, they scan an item multiple times. This is fairly common. Then they complain, "this scanned it twice." Last night I saw a woman scan a flashlight three times, and then she complained. Of course it has to be the scanner's problem, the customer never does anything wrong. This, I think, is the main reason those who hate self-check out hate it. If a cashier makes a mistake they can yell at the cashier, if they do it at self-checkout it's their fault, so they always opt for the cashier. For these people self-checkout will always be hell and they will never get used to it.