Bluntness

I've also been told I have little tact, so if this offends you simply ride on.

Saturday, June 4, 2016

Honeysuckle and Idiots

We had a customer come in while we were having our paint sale;e and purchase 8 five gallon buckets of paint.  When he learned that, being as busy as we were at that time, tinting them would take at least 2 hours he put them on what is known as a 'will call.'  This is when a customer buys a product and gives you a specific date he wants to pick up his purchase.  We do this quite often.  With this customer, however, the clerk at the Service Desk pretty much screwed it all up.
You see, this clerk didn't ask for a specific date, he just keyed this order in for pick up on 6/13.  Even though the customer gave the clerk specific paint chip, no colors were listed on the order.  This past Tuesday, this same clerk, called the customer and told him his paint was ready.  So the customer shows up last night and nobody knows if the paint has been pulled, or, if it was pulled, was it even tinted. And this clerk closed out the order without putting any notes in the system.  Now these 8 five gallon buckets total around $1200, and I didn't want to tint 8 more buckets only to find out the order had already been tinted.  This is really bad customer service.  I ended up tinting 2 of the buckets, the customer will pick the rest up tomorrow.  And this morning, when I go into work, I'm going to have a long talk with this clerk's manager.
On the bright side, the honeysuckle drooping over the back fence is in bloom.

You can see a bit of the fence towards the bottom
I've always liked honeysuckle, of course it does bring bees, but then I have dogs, and the dogs try and eat the bees because... well, they don't know they're bees, just little things floating in the air.

6 comments:

  1. I LOVE the smell of fresh honeysuckle! and yeah, that clerk needs his ass kicked!

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    1. Yeah, honeysuckle is one of my favorites.

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  2. Yikes, what a nightmare for your dept. and potentially for that customer. Let us know how it all turns out. And someone needs a major refresher course in how the job should be done!

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    1. I'm talking to his manager tomorrow morning.

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  3. At least, as you say, the honeysuckle is there to sweeten what must otherwise have been a sour day.

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    1. One of my favorite memories is being around 5 years old and sitting with my Dad on my grandmother's porch swing surrounded by honeysuckle.

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