You see, this clerk didn't ask for a specific date, he just keyed this order in for pick up on 6/13. Even though the customer gave the clerk specific paint chip, no colors were listed on the order. This past Tuesday, this same clerk, called the customer and told him his paint was ready. So the customer shows up last night and nobody knows if the paint has been pulled, or, if it was pulled, was it even tinted. And this clerk closed out the order without putting any notes in the system. Now these 8 five gallon buckets total around $1200, and I didn't want to tint 8 more buckets only to find out the order had already been tinted. This is really bad customer service. I ended up tinting 2 of the buckets, the customer will pick the rest up tomorrow. And this morning, when I go into work, I'm going to have a long talk with this clerk's manager.
On the bright side, the honeysuckle drooping over the back fence is in bloom.
|You can see a bit of the fence towards the bottom|
I LOVE the smell of fresh honeysuckle! and yeah, that clerk needs his ass kicked!ReplyDelete
Yeah, honeysuckle is one of my favorites.Delete
Yikes, what a nightmare for your dept. and potentially for that customer. Let us know how it all turns out. And someone needs a major refresher course in how the job should be done!ReplyDelete
I'm talking to his manager tomorrow morning.Delete
At least, as you say, the honeysuckle is there to sweeten what must otherwise have been a sour day.ReplyDelete
One of my favorite memories is being around 5 years old and sitting with my Dad on my grandmother's porch swing surrounded by honeysuckle.Delete